FAQ

1. How long does it take to process my order?
All orders are carefully prepared and packaged within 2–3 business days. You will receive a confirmation email once your order has been dispatched.

2. When will I receive my delivery?
Our standard delivery timeframe is 3–5 business days after dispatch, depending on your location. We work with trusted couriers to ensure your fragrances arrive safely.

3. Do you accept returns or exchanges?
Due to the personal nature of fragrance, we unfortunately do not offer refunds or exchanges once a product has been opened or used. We encourage customers to review product descriptions carefully before purchasing.

4. What if my order arrives damaged?
Should your parcel arrive damaged in transit, please contact us within 48 hours of delivery with photos of the item and packaging. We will gladly assist in resolving the issue.

5. Do you offer samples?
Yes, we offer smaller sizes in select fragrances so you can experience the scent before committing to a full-sized bottle.

6. How should I store my perfume?
For best results, keep your perfume in a cool, dry place away from direct sunlight and heat. This preserves the quality and longevity of your fragrance.

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💳 Payment & Security

7. What payment methods do you accept?
We accept secure payments via debit/credit card, EFT, and other trusted online payment options available at checkout.

8. Is my payment information safe?
Absolutely. All transactions are processed through encrypted and secure payment gateways, ensuring your personal and financial details remain protected.

9. Do you offer Cash on Delivery?
At this time, we do not offer Cash on Delivery. All orders must be paid in full before dispatch.